NETPILL24X7 SERVICES PRIVATE LIMITED

Company Name:
            

Established:
November 2023

Founders:

• Mr. Mahendra Kumar Thapar

Industry:

• Pharmaceuticals
• Beauty & Cosmetics

Business Model:

• Modern-day e-commerce (Online Platform-Based Business)

Online Presence:

• Selling on leading online platforms such as Amazon, Flipkart, JioMart, Zepto, Blinkit
• Own Online Platform (Launched in 2023)

About NETPILL24X7 Services Private Limited

NETPILL24X7 Services Private Limited is a forward-thinking company, committed to providing high-quality pharmaceuticals and beauty & cosmetics products. We cater to modern-day consumer needs through online channels, ensuring accessibility and convenience for our customers. Our mission is to offer health and beauty solutions through easy-to-use digital platforms, where customers can find the best products and services at affordable prices.

Founded in November 2023, NETPILL24X7 was established with the vision to bridge the gap between healthcare and consumer accessibility in India. By leveraging the power of e-commerce, we’ve been able to reach consumers across the country via online platforms like Amazon, Flipkart, JioMart, Zepto, and Blinkit. In addition, we have successfully launched our own online platform, which is tailored to meet the growing needs of today’s tech-savvy and health-conscious generation.

Key Services & Offerings:

1. Pharmaceutical Products:
   • A wide range of high-quality medicines, healthcare products, and wellness supplements, ensuring customers have access to reliable, affordable healthcare options.
2. Beauty & Cosmetics Products:
   • Offering an extensive collection of beauty products including skincare, haircare, and cosmetics, catering to a diverse customer base with varying needs and preferences.
3. Online Platform for Consultations:
   • We understand the importance of skin care in today’s world. With rising cases of skin infections and other dermatological issues, we’ve launched an Online Skin Consultation feature on our platform.
   • This service connects customers with certified dermatologists and healthcare professionals who can diagnose and recommend treatments without the need for in-person visits.
   • This is particularly beneficial for those living in rural or remote areas where accessing specialists can be difficult, costly, or simply unavailable.
4. Affordable Healthcare:
   • We aim to make healthcare and dermatology services affordable and accessible to everyone. By offering consultations at a nominal fee, we’re making quality healthcare within reach of all individuals, especially those from smaller towns and villages.
5. Team of Doctors:
   • Our online platform will be supported by a dedicated team of 40-50 experienced doctors. They will help address various health issues, including skin problems, offering professional guidance and treatment plans.

Why Choose Us?

• Convenience:
  Our platform allows customers to purchase products and book consultations anytime, from anywhere, all at the click of a button.
• Affordable Pricing:
  We believe in providing premium products and services at reasonable prices, ensuring everyone can access the care they deserve without worrying about exorbitant costs.
• Expert Advice:
  With our team of qualified healthcare professionals, customers can rest assured that they are receiving expert care, be it through online consultations or product recommendations.
• Comprehensive Range of Services:
  Whether it’s pharmaceuticals, beauty products, or online healthcare services, NETPILL24X7 aims to offer an all-in-one solution to meet the diverse needs of our customers.

Mission & Vision

Mission:
To offer affordable healthcare and beauty solutions through innovative, easy-to-access online platforms, providing customers with the best quality products and professional services.

Vision:
To become a trusted leader in the e-commerce healthcare and beauty industry by transforming the way people access health and skincare solutions, particularly in underserved regions of India.

Our Future Plans:

• Expanding Product Range:
  NETPILL24X7 plans to continue expanding its offerings, adding more pharmaceutical products, supplements, and beauty care items to meet the evolving needs of our customers.
• Enhancing Online Consultation Services:
  In the near future, we aim to add more healthcare specialties to our platform and introduce virtual consultations with various specialists like nutritionists, physiotherapists, and more.
• Community Engagement:
  We are also looking to build a strong community where customers can share experiences, review products, and seek guidance on health and wellness-related topics.

Contact Information:

• Website: www.netpill24x7.com
• Email: info@netpill24x7.com
• Phone Number: +91-XXXX-XXXXXX
• Address: [Your office address here]

How Customers Interact with Us:

At NETPILL24X7, we prioritize seamless customer interaction across various platforms to ensure a smooth experience for everyone. Below are the key ways our customers can interact with us:

1. Through Our Online Platform (Website & App):

• Product Purchase:
  Customers can browse through our wide range of pharmaceuticals and beauty products on our user-friendly website or mobile app. With easy-to-use navigation, detailed product descriptions, and customer reviews, they can make informed decisions.
• Online Consultation Booking:
  Customers can directly book consultations with certified doctors, including skin specialists, through our online platform. They simply need to select the service, choose an available doctor, and schedule a session at their convenience.
• Skin Consultation Services:
  Once a consultation is booked, customers can fill in their basic details and concerns related to skin problems. This information is shared with the doctor ahead of time to ensure a more personalized and accurate consultation. Afterward, they can interact with the doctor via video call or chat, based on the type of consultation selected.
• Customer Support Chat:
  We offer 24/7 live chat support on our website and app. If customers have any queries about products, services, or orders, they can easily connect with our support team who are ready to assist.
• Order Tracking & Notifications:
  Customers can track their orders in real-time and receive instant updates via email, SMS, or app notifications about the status of their purchase or consultation.

2. Via Social Media Channels:

• Facebook, Instagram, Twitter, & LinkedIn:
  Customers can follow us on our social media pages to stay updated on new product launches, health tips, beauty advice, and any special promotions or discounts. They can also engage with us directly by commenting on our posts or sending messages.
• Direct Messaging:
  For any quick queries, customers can send us direct messages (DMs) on our social media platforms. Our customer support team responds promptly to resolve any issues or answer questions.
• Engagement in Health & Beauty Communities:
  We actively encourage customers to join our online forums or community groups (created on Facebook/WhatsApp) where they can interact with others, share their experiences, ask questions, and gain insights from our experts and fellow users.

3. Through Third-Party E-Commerce Platforms (Amazon, Flipkart, etc.):

• Product Reviews & Ratings:
  Customers can interact with us by leaving ratings and reviews on our product pages across popular e-commerce platforms like Amazon, Flipkart, JioMart, Zepto, and Blinkit. This helps us understand their experiences and improve our products and services.
• Customer Q&A Section:
  On platforms like Amazon, customers can ask questions about our products, and we promptly respond to ensure they have all the information they need before making a purchase.
• Order Tracking & Support:
  Customers can also reach us through third-party platforms for any post-purchase queries or support, such as delivery issues or returns.

4. Customer Support (Phone & Email):

• Phone Support:
  Customers can reach our dedicated support team at +91-XXXX-XXXXXX for assistance regarding products, orders, or consultations. We are available during business hours, and our team is ready to provide immediate help.
• Email Support:
  For non-urgent inquiries, customers can contact us via email at info@netpill24x7.com. Our customer support team aims to respond within 24-48 hours with detailed solutions to any queries.

5. Feedback & Suggestions:

• Customer Feedback Form:
  After a consultation or product purchase, we ask our customers to fill out a feedback form to share their experience. This helps us continually improve our services.
• Surveys & Polls:
  We occasionally conduct surveys and polls to better understand customer needs and preferences. This helps us adapt to market trends and improve our offerings.

6. Events & Webinars:

• Live Webinars and Health Talks:
  We regularly host online webinars on health topics, skincare tips, and beauty advice, where customers can interact directly with experts. These events provide an opportunity for customers to ask questions, learn from professionals, and gain insights into various health and beauty topics.
• Exclusive Online Health Campaigns:
  Occasionally, we run health and skincare awareness campaigns on our platform, where customers can participate, ask questions, and benefit from expert advice and discounts on related products.

Personalized Customer Experience:

• AI-Based Recommendations:
  Our platform offers personalized product recommendations based on customer behavior and preferences. This allows customers to discover new products relevant to their needs, whether they’re looking for skincare solutions or healthcare products.
• Follow-Up and Reminders:
  For customers who book consultations, we send follow-up reminders and post-consultation support to ensure they continue to feel supported and have all the information they need for their health journey.

In Summary:

Customers interact with NETPILL24X7 through a variety of channels, including our website, app, social media, e-commerce platforms, and direct communication with our customer service team. We focus on creating an interactive, responsive, and supportive experience that helps build lasting relationships with our customers.